Frequently Asked Questions

What makes Silkoze pillowcases different from other silk pillowcases?

Our pillowcases are made from 100% pure mulberry silk, offering a soft and durable option designed to enhance your comfort. We aim to provide quality products that meet our customers’ expectations.

What is the difference between mulberry silk and other types of silk?

Mulberry silk is produced from the cocoons of mulberry silkworms (Bombyx mori), which are fed a diet of mulberry leaves. Due to its exceptional strength, quality, and hypoallergenic qualities, mulberry silk is the material of choice for high-end silk goods. While still valuable and unique, other varieties of silk usually don’t provide the same level of consistency and superior qualities as mulberry silk.

What does momme mean?

Momme is a Japanese unit of weight measurement for genuine silk, measuring 45 inches in width by 100 yards in length. It translates to roughly 4.340 grams per square meter, similar to the length of a football field. The momme value indicates the fabric’s weight and density, with higher momme silk fabrics using thicker yarn.

In what sizes do we get Silkoze pillowcases?

To find the best silk pillowcase that fits your pillow, please refer to the sizing recommendations provided below. Use a measuring tape and determine the height and width of your pillow.

• Standard: 51 x 66 cm
• Queen: 51 x 76 cm
• King: 51 x 91 cm

Can I use Silkoze silk pillowcases with any type of pillow?

Yes, our pillowcases are designed to fit a variety of pillow types. Whether you have memory foam, down, or polyester-filled pillows, our pillowcases will enhance your sleeping experience by providing a smooth, cool surface.

Is Silkoze easy to wash?

Yes, Silkoze silk pillowcases are machine washable, using cold water, a mesh wash bag, and mild detergent. Avoid fabric softener and bleach, and let air dry for durability and quality. You may contact the Silkoze Silk Pillowcase Canada team for more information.

Can I iron the silk pillowcase?

Yes, you can iron silk pillowcases with the help of these given Ironing Instructions:

• Start with the lowest temperature if the iron doesn’t have a silk setting.
• Ensure both the ironing board and iron surface are clean to prevent stains.
• Use a clean white cotton sheet and a “press cloth” to avoid touching the iron directly to the silk fabric.
• Iron silk while slightly damp, does not wring out sheets or clothing.
• Turn the silk inside out to iron the “wrong side” of the item.
• Spot-test the iron discreetly to ensure it won’t burn.
• Move the iron quickly across the silk surface, not back and forth, to avoid scorch marks.

How long will my silk pillowcase last?

With proper care, your silk pillowcase may last for several years. The high-quality mulberry silk used in our silk pillowcase is durable and designed to maintain its luxurious feel and appearance even after multiple washes.

Can I use a dryer for Silkoze silk pillowcases?

It is recommended to air dry them to maintain their quality and longevity. However, if you must use a dryer, use the lowest heat setting and place the pillowcase inside a mesh laundry bag to protect it from damage.

How do I store my Silkoze silk pillowcase when not in use?

Store your Silkoze silk pillowcase in a cool, dry place, away from direct sunlight. It’s best to keep them in a breathable cotton bag or pillowcase to protect the silk fibers and prevent dust accumulation.

How is Silkoze good for my hair breakage?

Silkoze silk pillowcases may help improve the appearance of your hair by reducing knots and bedhead. They may also help increase shine and reduce frizz. It may:

Increase hydration and shine

Silkoze pillowcases can help maintain the hydration and natural oils in your hair, potentially keeping it lustrous and silky.

Reduce breakage and friction

Silkoze fibers provide less friction than cotton pillowcases, which may help decrease frizz, split ends, and hair breakage.

Reduce tangles and bedhead

Silkoze’s smooth texture may help prevent hair from tangling and reduce bedhead, making your hair easier to style in the morning.

Are the Silkoze pillowcases hypoallergenic?

Yes, our silk pillowcases are naturally hypoallergenic and resistant to dust mites, which makes them a good option for people with allergies or sensitive skin.

Are Silkoze silk pillowcases beneficial for skin health?

Our pillowcases may be beneficial for skin health. The smooth surface of silk can reduce friction, which may help prevent wrinkles and fine lines. Additionally, silk’s natural hypoallergenic properties can be gentle on sensitive skin.

Do Silkoze silk pillowcases help with acne?

Your Silkoze silk pillowcase may help with acne by reducing friction and potentially limiting irritation. The smooth surface can create a cleaner environment for your skin, which may improve skin conditions over time.

How does the Silkoze pillowcase regulate temperature?

Silk pillowcases may naturally regulate body temperature due to the structure of silk fibers. Silk is a breathable fabric that promotes air circulation, which can help prevent heat accumulation and support a comfortable temperature throughout the night.

Are Silkoze silk pillowcases environmentally friendly?

Yes, Silkoze silk pillowcases are made from mulberry silk, a sustainable and biodegradable material with minimal environmental impact. Choosing silk pillowcases can help reduce the use of synthetic materials.

Do Silkoze silk pillowcases have any certifications?

Yes, Silkoze silk pillowcases are OEKOTEX certified, indicating that they are free from harmful chemicals and safe for human use. This certification reflects our commitment to providing high-quality, safe products for our customers.

How do I exchange an order?

At Silkoze, we offer a hassle-free 30-day exchange policy. To initiate an exchange, please contact our Customer Support team through Chat. They will guide you through the process and provide you with the necessary instructions for your exchange.

What is your return policy?

If you need to return your Silkoze product, here’s what you need to know:

• Returns are accepted within 30 days of the tracked delivery date.
• Items must be unused, unwashed, and in their original packaging.
• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
• We cannot offer refunds or exchanges if the return is initiated after 30 days.

Are international orders eligible for return?

Yes, international orders can be returned within 30 days of purchase. However, please note:

• Silkoze cannot provide return labels for international orders.
• You are responsible for any return shipping, duties, or customs fees.
• Refunds will be issued for the product cost only, excluding shipping and handling fees.

Our aim is to ensure your shopping experience is smooth and satisfying. Below, you’ll find the details of our shipping policy to help you understand how we deliver your orders.

Processing Time

Orders are processed within 3 business days.
Orders placed after 5 PM or on weekends/holidays will begin processing the next business day.
You’ll receive a confirmation email with your order details once your order is shipped.

Shipping Destinations

We currently ship to:

United States
Canada

Shipping Methods and Delivery Times

Please allow 1-2 weeks for delivery

Delivery timelines may vary depending on your location, order size, and unforeseen circumstances like weather or carrier delays.

Due to the holidays, there might be some delays. If you’re ordering during the holiday season please contact customer support.

Shipping Costs

Shipping is free across the US and Canada from Silkoze.

Order Tracking

You’ll receive a tracking number via email once your order is dispatched. Use this number to track your shipment’s status.

International Shipping

At this time, we only ship within the US and Canada. For updates on additional shipping destinations, please check back with us in the future.

Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange re-shipment. Additional shipping fees may apply.

Lost or Delayed Shipments

While we strive to ensure timely delivery, we are not responsible for delays caused by carriers. If your order appears lost or is significantly delayed, please contact us at support@silkoze.com, and we will assist you in resolving the issue.

Damaged or Incorrect Orders

If you receive a damaged or incorrect order, please notify us within 7 days of delivery by emailing support@silkoze.com. Include your order number, a description of the issue, and photos (if applicable). We’ll work promptly to make things right.

Contact Us

For any questions regarding shipping, please reach out to us at:

Email: support@silkoze.com