Our aim is to ensure your shopping experience is smooth and satisfying. Below, you’ll find the details of our shipping policy to help you understand how we deliver your orders.
Processing Time
Orders are processed within 3 business days.
Orders placed after 5 PM or on weekends/holidays will begin processing the next business day.
You’ll receive a confirmation email with your order details once your order is shipped.
Shipping Destinations
We currently ship to:
United States
Canada
Shipping Methods and Delivery Times
Please allow 1-2 weeks for delivery
Delivery timelines may vary depending on your location, order size, and unforeseen circumstances like weather or carrier delays.
Due to the holidays, there might be some delays. If you’re ordering during the holiday season please contact customer support.
Shipping Costs
Shipping is free across the US and Canada from Silkoze.
Order Tracking
You’ll receive a tracking number via email once your order is dispatched. Use this number to track your shipment’s status.
International Shipping
At this time, we only ship within the US and Canada. For updates on additional shipping destinations, please check back with us in the future.
Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange re-shipment. Additional shipping fees may apply.
Lost or Delayed Shipments
While we strive to ensure timely delivery, we are not responsible for delays caused by carriers. If your order appears lost or is significantly delayed, please contact us at support@silkoze.com, and we will assist you in resolving the issue.
Damaged or Incorrect Orders
If you receive a damaged or incorrect order, please notify us within 7 days of delivery by emailing support@silkoze.com. Include your order number, a description of the issue, and photos (if applicable). We’ll work promptly to make things right.
Contact Us
For any questions regarding shipping, please reach out to us at:
Email: support@silkoze.com
